Your business is important to us. If you are receiving an error
message or having other difficulties completing our online order
form, please read through the suggestions below.
Unsure if your order went through? Sometimes an order
will be successfully submitted even if you get an error message
on the last step. Please check the list of recent orders in
Your
Account before attempting to place the order again. If you
have already tried multiple times to place an order and have
received errors, click
here to see if you have made duplicate orders. Note if you
did not set up an account, you will not be able to view order
status.
Empty Shopping Cart. If your Shopping
Cart is empty or items are missing from it, it is likely
that your order went through.
Error message on payment page. Make sure that you have
selected the correct credit card type and expiration date from
the dropdown boxes. Verify that the credit card number was entered
correctly, without any spaces or dashes. If you are using a
new (or recently reissued) credit card, please be sure that
you have activated the new card before entering it into the
order form.
Gift certificate or promotional claim code is not accepted.
First, be sure that you are entering the claim code exactly
as it appears on your gift certificate or promotional offer,
and that the code has not expired. If the code is correct, then
it is likely that your order does not meet the qualifications
for using the gift certificate or promotional code.
Gift certificate or promotional claim code is "already
redeemed." You need to enter your claim code into the
order form only once to redeem those funds. If you are receiving
an error message that indicates your claim code has already
been redeemed, you should see that these funds are already listed
on the "Payment" section of the order form.
Page keeps looping back or is not updating. If you are
being looped back to the same page on the order form, or the
form is not updating when you make changes, this may happen
if your Web browser is caching, or storing, an old copy of the
page. You can force your browser to update the page by holding
down the Shift key on your keyboard and simultaneously clicking
the Reload or Refresh button on your browser.
System Error. These errors usually occur for only a
short time. Please return to our Web site and try again later.
Other troubleshooting tips. If your problem is not listed
above, it's possible that one of these suggestions may help:
If none of these suggestions solves your problem,
please contact us using the link below. Please include as much
information in your message as possible, including:
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