Placing an order with eKnifeStore.com is easy. And, an account is not necessary to place an order with us, although it makes it easier and faster the next time you purchase from us because we store all your billing and shipping information in your account (no credit card information is stored).

Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find Department links to browse lists and more detailed product-specific searches (like brand) in the left navigation bar of each page. When you find an item that interests you, click on the item picture or name of the item to see its product detail page. Here you will find more information about the item, including brand name and specifications like size, weight, color and material, etc.

Adding Items to your Shopping Cart
If you want to order an item from eKnifeStore.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart you can "Proceed to Checkout" or click on the "Continue Shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "Save For Later" button next to the item and click "Update". The item will move from your current Shopping Cart to your "Saved Items--To Buy Later" list. When you're ready to place an order for everything in the "Shopping Cart", click the "Proceed to Checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

1. Select Login Options

In the first step, you can select one of three options:

a. New Account Setup - This option is automatically selected when starting the checkout process. If you are a new customer and would like to setup an account, click "Continue".

b. Return Customer - If you have setup an account while placing a previous order, select "I am a Return Customer". Enter your email address that was originally used to setup your account then enter your password. Both your email address and password are cAsE sensitive. If you forget your password, enter your email address and click "Continue". A reminder note (in red) will appear to help you. If you still do not remember your password or just can not login, try one of the following:

• Setup a new account by selecting option 1 "New Account Setup".
• Select option 3 "Do Not Setup Account" to just collect your order information.
• Contact Customer Service to help you with your login information.

  After successfully logging in, all your billing and shipping information will be listed. You can then update it if anything has changed or if correct, just proceed to the next step.

  c. Do Not Setup Account - You will not be prompted to provide a password or a password reminder. An account will not be setup for you and none of your account information will be saved.

Click the "Continue" button for Billing & Shipping Information.

2. Billing & Shipping Information

Provide us with your Billing Address. If you are planning to pay with a credit card, your Billing Address must match the address that your credit card company has on file or your order will be declined. Tell us where you would like to ship your order (if different from your Billing Address). Click the "Continue" button to Confirm Your Order.

3. Confirm Your Order

Check the accuracy of the information you provided and make any necessary adjustments. Also, if you have a coupon or gift certificate, you can apply it on this page. When you are ready, click the "Continue" button to Submit Your Payment.

4. Submit Your Payment

In the fourth step, you can select one of two payment options:

• Credit Card - We accept American Express, Discover, MasterCard and Visa.
• Charge or Check By Phone - You will be presented with a phone number to call after your order has been submitted to provide us with your credit card or check information over the phone.

Click on "Submit Your Payment" and that's It!

To mail in your order along with a check payment, see our "Print Order Form" options.

Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.

< Back To Help