Shipping and Handling Rates

Some items excluded due to size and/or weight. Additional shipping fees apply to Alaska, Hawaii, Puerto Rico, some APO/FPO military post offices and International shipments. For these exclusions and destinations, you will be contacted for the exact fee after your order has been placed.

All domestic orders are shipped via USPS Priority Mail or First Class. If you require a different shipping method such as UPS, Next Day Air or Fed Ex, please contact our Customer Service, they will be happy to help. [Top]

Where's My Stuff?

All of our shipments are considered first priority. Average shipping and delivery time is currently 12-19 days. However, in some cases it may take up to 30 days for out-of-stock items, holiday rushes and non-us shipping destinations.

If you have received your Tracking Number via email, click here to track your order now. If you have not received an email with your Tracking Information, please see our section on Shipment Delays. If you still have questions, please contact us and a Customer Service Representative will assist you with the status of your order. Or, call us at 1-216-749-2889 Mon-Fri 9-5 EST. [Top]

Shipment Delays

Many of our products are manufactured from natural materials and are made by hand. From time to time, an item may be temporarily out-of-stock because of our vendor's inability to get materials, problems with tooling, or other delays inherent in our industry. We understand our customers' frustrations when our inventory is temporarily sold out, requiring that our Purchasing Department order additional inventory.

If you do not wish to wait due to a delay or backorder, you may request a cancellation for your order, provided that the item(s) has not already shipped. If we do not hear from you before we ship the items, we will assume you have agreed to the shipment delay.

If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement. [Top]

International Shipments

We are happy to ship orders to most countries outside the United States. You will be notified by email with the exact shipping charge after your order has been placed. If we do not hear back from you within 5 business days confirming the new shipping fee, we will assume you agree to the new shipping fee and proceed with your order.

We ship all international orders by "Airmail Parcel Post" which usually takes 4-10 business days from the time of shipment. If you want to track the delivery of your order, you need to request we ship your order "Global Express Mail". Additional shipping fees apply.

It is the responsibility of the customer to ensure items being ordered are legal and acceptable for import. International customers are responsible for all taxes, duties and fees required by their customs services. eKnifeStore.com is not responsible for orders delayed or refused by their customs service. In other words, the customer must accept responsibility for loss in transit. [Top]

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